logo

  • support@masscoinex.com
  • +1 888.629.2003

Identity Verification Guide

  • Selfie with a payment card
    • Before uploading an image to the Verification form, please, make sure to follow these photo requirements:
      • Look straight into the camera
      • The photo should be in color
      • Your face and card information must be clearly visible
      • DO NOT wear sunglasses, a hat, or a headband
  • Photo of your ID
    • If you have not verified your identity, submit a photo of your ID's front side and another photo of your ID's back side.Provide one of the following identity documents:
      • National ID card (both sides) or national passport (reversal)
      • International passport (reversal)
      • Driving license (both sides). Please note that we accept a driving license as proof of your identity only if it is a plastic card and all the information in it is provided with Latin transliteration.